Client Support Specialist (East Coast)

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Job Description

Who We Are

Having surpassed $200M ARR and continuing to grow rapidly, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.


At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the fifth year in a row as ranked by Deloitte!

Key Responsibilities:

We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation. In this role, you will be working directly with our active clients assisting with any product feature functionality questions they have for the products your team supports.

Additionally, you will coordinate the delivery of a variety of services offered by our Support team. These services include but are not limited to: responding to inquiries via email tickets and phone, data migrations, live phone training, and reconfiguration. Through your experience in assisting our clients, you will gain a valuable understanding of the needs of our customers. Job duties also include helping troubleshoot any issues in the system that a client may have encountered and working with various internal teams to resolve these issues and/or provide solutions.

Note: Although this role is fully remote, it will involve virtually supporting teams and customers mainly located in the Eastern or Central time zones. Therefore, we highly prefer candidates who are located in these time zones. 

Attributes for a Successful Candidate

  • 1-3 years experience in a technical support function

  • SaaS environment and experience is highly preferred

  • Confident working in the Eastern and Central Time Zone is highly preferred

  • Familiarity with the helpdesk ticketing system (ZenDesk experience is a plus)

  • Bachelor's degree or commensurate combination of education and experience

  • Ability to analyze and troubleshoot to resolve problems quickly and cost-effectively

  • Ability to communicate clearly with team members and clients

  • Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications

  • Collaborate with development, product management, and customer onboarding functions to care for customers efficiently and effectively

  • High level of energy, drive, enthusiasm, initiative, commitment, and professionalism

  • Self-starter with solid organizational and planning skills

  • Proficiency in Excel fundamentals is a plus

  • Accounting & Audit knowledge is a plus

  • Open-minded and willing to learn

Perks*

  • Launch a career at one of the fastest-growing SaaS companies in North America!

  • Live your best life (LYBL)! $200/mo for anything that enhances your life

  • Remote and hybrid work options, plus lunch in the Cerritos office

  • Comprehensive employee health coverage (all locations)

  • 401K with match (US) or pension with match (UK)

  • Competitive compensation & bonus program

  • Flexible Vacation (US exempt & CA) or 25 days (UK)

  • Time off for your birthday & volunteering

  • Employee resource groups

  • Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including: employee data, customer data, company financials, and proprietary product information.

 

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