How Navan built a connected risk strategy with AuditBoard AI

Navan is a global travel and expense management company with a mission to make travel easier. As a company, they continually strive to push boundaries and innovate with creative solutions and emerging technologies.

Learn how AuditBoard helped Navan’s Erin Dempsey Heuwetter, Head of Audit, Risk, and Compliance, and Ricky Waldron, Director of Security Audit and GRC, improve productivity and support innovation with AI.

The challenge: Building efficient processes with a small team

Navan’s main challenge here was streamlining processes and building efficiency without sacrificing trust, security, or compliance. Much of their older operations relied on numerous spreadsheets, creating fragmented data silos that hindered real-time decision-making and slowed innovation, leading to a disconnect between team members.

Heuwetter said, “It was just spreadsheet after spreadsheet, different columns and different spreadsheets. Every team and department had their own and had their own data and things that they were tracking, and it just became really unmanageable and not a good way to move forward.”

This was made more difficult given:

• A small team with limited resources
• Large amounts of customer and client data
• Outdated documentation methods that created dissonant datasets

Ideally, overcoming these challenges would contribute to streamlined operations, minimizing menial tasks and allowing the team to focus on more important processes, including providing better services to clients and customers.

The solution: AuditBoard AI to replace siloed systems

Connected risk comprises many elements working together, and one of the most important elements of that is creating normalized data across all teams. Navan chose AuditBoard to create a single source of truth, replacing disparate systems with a unified platform that allowed every department to speak the same GRC language.

Additionally, AuditBoard’s AI-powered connected risk platform introduced new technologies that could help automate specific processes, including data analysis. This is particularly important given the vast information that an organization like Navan has to sift through on a daily basis.

Ricky Waldron, Navan’s Director of Security Audit and GRC, said, “With AuditBoard, we've been able to communicate and get buy-in and spread awareness through a single platform, single communication method, instead of having people log into various systems, maybe once a year to do one task and then forget what that system even does.”

Results: Everything connected under one roof

After implementing AuditBoard, Navan saw nearly immediate improvements. The company was able to communicate risk, capture and manage issues, and communicate results to leadership, all in a single platform. Navan also utilized AuditBoard to integrate data from existing systems into a centralized platform that all team members could access for security, compliance, and other purposes.

AuditBoard enabled the automation of simple control tasks and data analysis, including vendor reviews, onboarding documents, and annual revalidation. This helped the company scale its operations and improve efficiencies. AI automation freed up time and work, allowing team members to focus less on manually sifting through data and more on strategy and customer engagement. Ricky Waldron, Director of Security Audit and GRC, Navan, says:

“AuditBoard AI will enable us to establish robust controls, allowing the platform to automate the work for us,” Waldron said, “We can then pivot to work with the company and leadership to really make those strategic gains and use AI to present the data so that they can make those educated decisions.”

Travel to great new heights with AuditBoard AI

Navan continues to innovate and grow, and AuditBoard is pleased to join the journey with our AI. Like Navan, you can optimize your operations, centralize your GRC, and automate smaller tasks, allowing you to focus on your clients and customers.

Learn how you can drive innovation and centralize data with AuditBoard or schedule time to talk with our team today.

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