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Keep first (line) things first: Fostering operational excellence

Does your ERM program truly encompass all risks? Get strategies to strengthen collaboration and create a proactive risk culture, enhancing ORM to deliver more value.

Keep first (line) things first: Fostering operational excellence

Description

Operational risk management should be a critical early warning system, enabling boards and senior executives to take proactive action. Yet, many enterprise risk management programs fall short of their promise to manage risks enterprise-wide. How can risk leaders ensure the first line of defense is engaged, empowered, and impactful?
In this session, we’ll explore strategies to strengthen collaboration across the three lines, leveraging insights from PRMIA and AuditBoard research. Panelists will explore how to create a culture where risk assessments, key risk indicators (KRIs), and other metrics drive meaningful action. We’ll discuss best practices to effectively report back to risk owners in the business, foster engagement, and enhance operational risk management to deliver real value. Whether you’re refining your approach or building from the ground up, this session will provide practical takeaways to elevate your operational risk program.

About the speakers

Daniel Winter

Daniel Winter is the Group Head of Operational Risk at Sompo International where he is responsible for the design and implementation of all operational risk policies and processes, including risk appetite, assessment, and reporting.

Prior to this, he was Operational Risk Director at Reinsurance Group of America , focused on implementing a global program of risk quantification for all areas of the business. In addition, he completed the first self-assessments for operational resilience under both the PRA and CBI regulatory frameworks.

Dan has also held risk management roles at Hiscox, British Gas Insurance, Assurant, and Ageas after starting his career in consultancy at Gartner. He is a Certified Fellow of the Institute of Risk Management.

Justin C. McCarthy

Justin McCarthy is CEO of the Professional Risk Managers International Association (PRMIA). This is a nonprofit professional association, governed by a board of directors directly elected by its global membership. Previously, he served as the chair of the Global Board of PRMIA. He has worked in roles at many firms, including Ulster Bank, Bank of America Merrill Lynch, PwC, and with the Irish Financial Regulator at the Central Bank of Ireland.

This work has allowed him to see the changes in risk management through the recent global financial crisis and beyond. His work on the PRISM risk-based supervision framework with the Irish Financial Regulator included exposure to banking, funds, and insurance risk practices as well as the quantitative work done on the related impact models and the challenge of feeding valid financial data to these models. Justin has a BSc from University College Cork and an MBA from the Michael Smurfit Graduate School of Business at University College Dublin. He recently completed his Corporate Director Certificate at Harvard Business School. He is originally from Schull, West Cork, Ireland and has two children.

Ross Osborne

With over 20 years of experience across the UK, EMEA, North America, and APAC, Ross Osborne is a seasoned governance, risk, and compliance professional. As the current Chief Risk Officer at Rippling, he specialises in integrating strategic, operational, financial, and regulatory oversight across both financial and commercial sectors.

Ross has led global risk transformation initiatives, built enterprise-wide frameworks, and advised on complex regulatory landscapes in banking, fintech, and beyond at organizations that include Wise, ClearBank, and SaltPay. Passionate about organisational design and value-chain risk, he brings a sharp strategic lens to every challenge—driving resilience, clarity, and impact across globally dispersed teams.

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